Thank you for choosing newchinaseaii.shop. We hope every customer has a satisfactory shopping experience. If you have any problems with the received goods, please contact us according to the following refund policy, and we will do our best to assist you.
- Return Request Period
Customers who need to request a return or refund should contact us within 30 days of receiving the goods.
Return or refund requests submitted after 30 days may not be approved.
- Return Conditions
To ensure a smooth return process, the goods must meet the following conditions:
The goods are in unused condition;
The goods retain their original packaging and accessories;
The goods are not damaged, modified, or improperly used;
Provide order information so we can verify the purchase record.
If the returned goods do not meet the above conditions, we may not be able to process the refund request.
- Refund Process
Once your refund request is approved and the relevant review is completed, we will begin processing the refund.
Refunds are usually returned to the original payment method. The specific arrival time may vary depending on the processing speed of the payment institution or bank.
Generally:
Refund Processing Time: Completed within 3 business days after approval.
- Product Issues and Order Anomalies
If you receive a product with any of the following issues, please contact us immediately:
Damaged product;
Received the wrong product;
Product has quality problems;
Order does not match the actual product received.
We will provide appropriate solutions based on the specific circumstances to help you resolve the issue.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Since orders may enter the processing and shipping process after confirmation, once the order has been shipped, it may not be possible to cancel it directly. In this case, you can apply for a return according to this refund policy.
- Refund Method
All eligible refunds will be processed through the original payment method.
Please note that banks or payment platforms may require additional time to complete the refund process.
- Contact Us
If you have any questions about our refund policy or after-sales service, please contact us:
Company Name: NEW CHINA SEA II INC
Company Address: 536 LAKEVIEW AVE ROCKVILLE CENTRE, NY 11570 United States
Email: kuai@newchinaseaii.shop support@newchinaseaii.shop
Phone Number: (845) 910-6763
Thank you for choosing newchinaseaii.shop. We value every customer’s feedback and will continue to strive to provide reliable products and professional after-sales service.